IBMi Associate Systems Engineer

 

At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. 

Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things. 

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. 

Adventure starts here. Here you will be a part of a team that encourages you to master your craft, ask tomorrow’s questions today, and chart your path. Our associates focus on client impact with curiosity and a relentless commitment.

 

About the role and what you’ll be doing: 

IBM i Associate Systems Engineer ensures stability, integrity, and efficient operation of information systems that support core organizational functions and clients. This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned. The Associate Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems while working with team members on client support.

 

Responsibilities:

• Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions.
• Responsible for responding to service restoration calls.
• Responsible for the overseeing of incident queues to ensure service level service levels are met.
• Responsible for the overseeing of request queues and taking ownership of completing the requested work detail.                                                                                        
• Responsible for reducing repeated incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences.
• Responsible for technical infrastructure projects. Collaborate with various groups to select appropriate design, process and tests and ensure the compatibility of system components.
• Responds to client/stakeholder problems in a timely manner, prioritizing multiple issues based on the severity of the case. Updates tickets with clear, concise and detailed documentation, including all communications regarding work, emails, phone calls and service attempts.
• Determines need for and responsibility for installing Operating Systems patches including pre and post level reporting.
• Follows documented procedures for installing, maintaining and administering server hardware and software environments.
• Possess an understanding of server hardware components.
• Possess an understanding of network design, components and computer systems interactions.
• Dynamic schedules – MUST BE ABLE TO WORK NIGHTS/WEEKENDS (on-call rotation).
• This role is remote within Poland. 

 

 

Required skills and qualifications:

• IBM i, iSeries, AS/400 System Administration (2+ years’ experience), or IBM i, iSeries, AS400 Operations 
• i/OS support for versions V6R1 to Current Release
• Hardware Management Console (HMC) support 
• Internal/External (SAN) DASD general understanding and support
• BRMS support
• Knowledge of data replication (PowerHA, MIMIX, iTera, Data Mirror, QEDD, others) support 
• Troubleshooting skills, analytical skills
• Ability to coordinate actions through others and willing to adapt to change
• Effective Communication skills (written and verbal)
• Ability to work in a teaming environment, attention to detail and the ability to multi-task
• Ability to work as a team, ensure processes and procedures are up to date and followed, facilitate cross training among different teams, manage scheduling, assist Major Incident calls with support teams and client representatives
• Bachelor’s degree and/or equivalent work experience.  

 

Preferred skills and qualifications:

• Familiarity with the following tools: Service Manager, CASD Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, HP Service Desk, BMC for iSeries, Halcyon and Unicenter
• CL coding (development and support)
• SQL & DB performance monitoring & tuning – utilizing tools like DBMON & iDoctor
• RPG Application development coding – General Understanding

 

 

 

What we offer 

We will give you a place to strive and grow, where you will have the opportunity to work on interesting, yet challenging projects. Applying your thinking to build a better world founded on intelligent technologies. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge-sharing and open communication is encouraged. Whether at one of the internal monthly events, such as Lunch & Learns, Tech Time, and internal competency meet-ups, or one of our community groups, such as football, gaming, yoga, or well-being; we have strived to build a business where everyone feels welcomed, included, and valued. 

 

Benefits   

We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we’ll give you a very competitive base salary and a range of benefits as soon as you join.  On top of your highly competitive base salary, we offer: 

• Flexible and remote work opportunities
• Performance bonus
• Training and development programs
• Worldwide career opportunities
• Community outreach and mentoring opportunities
• Learning platforms
• My Benefit system
• Wellness Platform support from Virgin Pulse
• Associate equity program
• Life insurance
• Lunch card
• Study leave
• One paid day off for charity events
• Sabbatical 
• Extended parental leave 
• Co-financing of office equipment 
• Referral bonus program