Data Center Operations Analyst

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Role:

Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service in shared/ dedicated support environment, Support Level to exceed client expectations both in technical resolution and customer service.

Supporting Mission Critical infrastructure for Ensono’s clients, delivering a responsive and exceptional support service you’ll resolve complex technical client incidents and problems.
Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

This position is part of a team providing Mainframe Operations support for system and customer batch processing. System and online monitoring, batch ABEND & recovery and system restarts. Individual will be responsible for interacting with the internal and external customers directly in relation to system and batch related requests, problems, and natural processing on the Mainframe platform.

Job Responsibilities:

• Minimum 3- 5 years of experience in Mainframe Operations.
• Candidates should possess strong knowledge on Mainframe Operations; Batch monitoring, Console Operations, Ad hoc job Scheduling and IPL Activities.
• Extensively worked on any of the Scheduling OPC / CA7/ ZEKE/ Control-M / ESP tool for Production / Batch Monitoring.
• Strong knowledge in Console Operations and should worked in complex Sysplex environment.
• Able to provide 2^nd Level support for System and online monitoring, batch ABEND & recovery and system restarts.
• Strong knowledge on MVS, VTAM, JCL, IPL, HMC Concepts, TSO, JES2, CICS, TAPE, SDSF.
• Able to understand the JCL structure and do necessary changes per instructions from application programmer.
• Sound knowledge on all ITIL process, Problem/Incident/Change.
• Ready to work in 24×7 environments.

Experience level:

• Experience with 8+ years

To operate effectively as an operations Technician:

• Check each system for outstanding messages and or batch abends on a regular basis.
• Scan batch output to find actual cause of failure.
• Push critical batch in order to meet SLA’s
• Able to understand and perform customers documented procedures.
• Able Identify task or issues that can be improved and send ticket to correct team.
• Able to determine quickly the severity of a problem and make appropriate escalations.
• Run Client Batch Schedules
• Triage for job errors and user situations
• Monitor Batch / Monitor Systems / Monitor alerts
• Start and Stop Subsystems (JES, IMS, DB2)
• Create and/or manage Incident & Request tickets
• Provide client reporting (Batch)
• Ad hoc job Scheduling
• Printing Support / Schedule restores / Project work
• Break-fix support / Application Startup/Shutdown

Soft Skills

• Excellent oral / written communication, interpersonal and time-management skills.
  • Ability to work in a flexible, team-oriented and constantly changing environment.
  • Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
  • Ability to support and help the senior team members in correction of production incidents.
  • Good technical writing and documentation skills and willingness to adequately document all work performed.

Primary Location City: Pune