Manager, Capacity Management

Job Summary

Lead and manage associates responsible for providing Capacity Planning and Management to overall Ensono shared IT infrastructure and contracted client environments. This position requires an individual that can also be hands-on and able to step-in at times to perform functions. The role requires a detail-oriented individual who will be responsible for providing capacity management capabilities for large, diverse and fast-growing infrastructures which include Mainframe, IBMi/AIX, and Private Cloud environments. Responsibilities include overall governance of Global IT Capacity Management for multi-location hosted environments. Developing capacity strategies which support organizational and tower lead support initiatives.  Delivering solutions that provide repeatable metrics to measure organizational infrastructure capacity and provide input to resource trending and forecasting.   Define and develop processes to perform system and workload forecasting, modeling, and trending in support of the organizational global enterprise environment. Performance Analysis using internally developed and vendor tools to increase efficiency through automation and/or template utilization as appropriate. Identify and investigate cost reduction opportunities, efficiency improvements and methods to support technologies in our environments.  Stays engaged with industry trends, products and service offerings, which are relevant to existing and emerging technologies.

Duties and Responsibilities

• Proficient with Microsoft Office tools
• Manage multiple projects with minimal support and continuing shifting priorities
• Database and data warehouse/data lake concepts and experience
• Strong knowledge and practical comprehension of corporate IT computing processes and methodologies
• Working knowledge of IT platforms (compute, storage, network)
• Brings prior experience to organize and define work for complex or ambiguous situations
• Provides consultation, training, and knowledge sharing to associates
• Actively contributes to domain body of knowledge
• Provide mentoring to lower-level job roles as needed
• Define technical strategies within the team and unit
• Provide Support and technical expertise and guidance to other teams and towers
• Lead and mentor high complexity assignments to other associates on the team
• Establish strong relationships with teams and outsource partners through continuous dialogue and support
• Enable team members to be successful by providing opportunities for continual learning and professional growth   
• Leadership and support to teams on platform agnostic strategies related to capacity methodologies
• Define, engineer, and deploy automation solutions for capacity team supported processes
• Perform Analytic Modeling tools used to right-size solutions
• Provide support on designs for new client opportunities and technology refreshes
• Principle transformation partner of enterprise and supported clients’ IT processing technologies
• Innovation thought leader on emerging technologies and automation solutions

Qualifications

• Required – Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5-years’ experience; or equivalent work experience
• Preferred – Understands the competitive landscape from both a business and technical perspective
• Travel % – 10%

  Any reference to years of experience should be disregarded in the UK