Global software business optimizes Microsoft 365 environment to stay secure and connected to clients during COVID-19

This software development business is a major global brand, with a long-established reputation for trusted and secure solutions for clients. The business works around the world, providing market-leading services for major transnational organizations – particularly for many major banks and other financial institutions. 

The client had faced persistent problems with agility, held back by its scale and multiple outsourced services including its SI. COVID-19 only made these problems worse. As staff were forced to work from home, many teams struggled to communicate with clients via a mix of mobile and Skype. This stemmed from broader issues with the business’ Microsoft 365 environment, with configuration problems hampering how the team utilized services like Microsoft Outlook & Teams. 

The team turned to Ensono to help them optimize the organization’s use of Microsoft 365 to stay connected with clients and boost productivity at a time of maximum business need. An Ensono consultant & engineer conducted an initial review on-site, under full supervision of the client. The review identified multiple issues in the Microsoft 365 environment, ranging from an incomplete set-up of key features, to replicated mail domains and misconfiguration of Microsoft Teams. Third party security products in use with Microsoft 365 were also affecting the functionality for users. 

Ensono created a license roadmap to ensure the business maximized the use of features for its specific needs. In addition, the client was provided with a comprehensive package of rules & recommendations for secure access to systems (vital for remote working in the COVID-19 lockdown) with a new conditional access policy and the roll out of data leak prevention.