A prominent train operator in the United Kingdom, this company serves hundreds of destinations across England. Known for their extensive network and commitment to providing reliable and efficient rail services, they play a crucial role in connecting communities and supporting regional economies. Their dedication to customer satisfaction and operational excellence makes them a key player in the UK’s transportation sector.

The newly appointed Chief Operating Officer (COO) faced significant challenges due to poor access to performance data. The existing legacy reporting system was complex and required substantial technical and business knowledge to interpret. He received multiple reports from different departments that were difficult to consolidate and analyze. The lack of a cohesive and comprehensive reporting system limited the company’s ability to make informed decisions and drive operational improvements.

To address these challenges, the company engaged Ensono’s AI Innovation Lab processes, utilizing the Ensono’s AI accelerator. The journey began with explorative workshops and ideation sessions to identify the best AI use cases. Ensono and Microsoft collaborated to develop an innovative reporting engine using Azure OpenAI Service, AI Assistants, and Prompt Engineering. Over a four-week period, they built AI agents that provided instant access to powerful performance data via natural language prompts.

This new system allows the COO to easily access and analyze train performance data through a custom scalable vector graphic interface, enabling him to drill down into specific lines and routes to view performance metrics in real-time.

With this new reporting capability, the company is well-positioned to achieve its performance objectives and continue delivering reliable and efficient rail services to its customers.

The client now has:

• Instant access to comprehensive performance data via natural language prompts
• Improved visibility into train performance, enabling better decision-making
• Simplified reporting processes, reducing the need for multiple departmental reports
• Enhanced ability to identify and address performance issues quickly
• Increased operational efficiency and support for ambitious performance goals

The enhanced reporting system not only simplifies data access but also unlocks new opportunities for data-driven decision-making and future growth.